GrandLink
Address: VUNE1954 Compass Building, Al Hulaila Industrial Zone FZ, Ras Al Khaimah, United Arab Emirates
Phone: +971-543451135
Email: support@grandlink.ae
Country: United Arab Emirates

GrandLink is committed to protecting the privacy of visitors, customers, and business partners. This Privacy Policy explains how we collect, use, and safeguard personal information in accordance with applicable laws and regulations of the United Arab Emirates.

By using our website or engaging with our services related to general trading, sustainable products, construction materials, and technology solutions, you agree to the terms outlined in this policy.

1. Business Activities

GrandLink operates under a General Trading license and deals in a wide range of products including:

Water conservation products such as water saving shower heads, sensor based faucets, dual flush systems, water filtration equipment, and rainwater harvesting accessories.

Eco friendly consumer products including biodegradable packaging, reusable shopping bags, compostable food containers, eco friendly cleaning supplies, and bamboo or recycled household products.

Smart and sustainable technology products such as smart home automation systems, smart plugs, EV charging accessories, and solar powered CCTV solutions.

General trading goods including steel and structural materials, construction and finishing materials, electrical and hardware supplies, solar panels, and other sustainable or energy efficient products.

2. Information We Collect

We may collect the following information when customers or businesses interact with our company:

Full name
Email address
Phone number
Company or project details
Shipping and billing address
Project requirements or product inquiries
Payment information processed through secure payment gateways
Any additional information voluntarily provided by customers

This information is collected only for legitimate business purposes such as processing orders, providing quotations, supplying products, and maintaining customer communication.

An anonymized string created from your email address may be provided to the Gravatar service if comments are posted on the website. Their privacy policy is available at https://automattic.com/privacy/.

3. Data Protection and Confidentiality

GrandLink takes appropriate technical and administrative measures to protect personal information.

Credit or debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

All payment transactions are processed through secure and authorized payment gateways that comply with applicable security standards.

4. Use of Collected Information

Information collected may be used for the following purposes:

Processing product orders and supply requests
Issuing quotations, invoices, and delivery documentation
Managing customer relationships and communication
Providing information regarding construction materials, green energy products, and sustainable technology solutions
Improving website functionality and service quality
Processing secure online payments
Complying with regulatory or legal requirements

We only collect and process information that is necessary for business operations.

5. Procurement and Sales Model

GrandLink sources products from UAE based manufacturers, international exporters, and authorized regional suppliers.

Products may be delivered directly to clients through coordinated logistics partners or through a drop shipping model depending on the project or order.

Customer data related to orders, delivery details, and project requirements may be used solely for the purpose of fulfilling supply agreements and coordinating logistics.

6. Cookies and Tracking

Our website may use cookies to enhance the browsing experience and analyze website traffic.

Cookies do not provide access to personal files or confidential data on your device.

Users can accept or decline cookies through their browser settings.

7. Third Party Links

Our website may include links to third party websites for informational purposes. GrandLink is not responsible for the privacy policies or practices of external websites.

Users are encouraged to review the privacy policies of those websites independently.

8. Changes to Website Policies

GrandLink may update this Privacy Policy periodically to comply with regulatory requirements or operational changes.

Any updates will be published on the website and will become effective from the date of posting. Customers are encouraged to review this policy regularly.

9. Customer Consent

By using this website, submitting inquiries, requesting quotations, or completing transactions, you consent to the collection and use of information as described in this Privacy Policy.

10. Governing Law and Jurisdiction

This Privacy Policy is governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes related to this policy shall fall under the jurisdiction of UAE courts.

11. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

GrandLink
VUNE1954 Compass Building, Al Hulaila Industrial Zone FZ
Ras Al Khaimah, United Arab Emirates

Email: support@grandlink.ae
Phone: +971-543451135